Agenda - Washington Workshop 2000

AGENDA
Wednesday,February 2
8:15	Registration Coffee/tea/muffins

9:00-9:15	Welcome Opening comments

THEME: Understanding Knowledge
OBJECTIVE: Organizational Understanding of KM Provide a common understanding of Knowledge Management including how it applies to the field of international development and related development organizations.

9:15-9:35	Program and concept overview basic working concepts, definitions, concept model Facilitator: Lyle Makosky download

9:35-10:35	Keynote Presentation on Knowledge Management history, current trends, key ideas, models, learning to date, areas to focus on in international development organizations Presenter: Laurence Prusak (Executive Director, IBM Institute for Knowledge Management) Time: 40 min.; Q & A: 15 min.

10:35-11:00	Break

11:00-11:45	Keynote Case Overview on Knowledge Management at the World Bank Presenter: Stephen Denning (Program Director, Knowledge Management, World Bank) Time: 30 min.; Q & A: 15 min.

11:45-1:00	Lunch

THEME: Defining Your Organization's Knowledge Business & Strategic Purpose
OBJECTIVE: Organizational Models for KM To enable participants to portray their organizational business model as it relates to KM, and to identify the strategic purpose and benefits of KM for their organization.

1:00-1:30	Strategic purpose of KM: international development organizational business models overview of knowledge-oriented business/business line archetype models with development organization examples overview of the organization's "value proposition" and KM strategic purpose Presenter: Stuart Salter (Canadian International Development Agency) download

1:30-2:15	Exercise apply model to own organization

2:15-2:35	Guidelines on setting purpose brief presentation on "do's & don'ts" Presenter: Louis de Merode (Silver Creek Associates) download

2:35-2:55	Break

2:55-3:30	Taking a Knowledge Inventory in Your Organization overview of business process mapping description of knowledge asset mapping with case studies from development organizations Presenter: Chris Smart (International Development Research Centre) download

3:30-4:05	Exercise apply model to own organization

4:05-4:20	Designing your Knowledge Strategy overview of two core KM strategies, assessment of knowledge asset patterns to select strategy

4:20-5:00	International development community experience: knowledge strategy selection & implications two brief presentations by international development community representatives Presenter: Jean-Pierre B�guin (Inter-American Development Bank) Title: The Knowledge Exchange Network fo the Inter-American Development Bank View PDF document on IDB Knowledge Exchange Network Presenter: Stephen Denning (World Bank) Time: 20 min. each

Overnight Analysis apply to own organization or archetype

Thursday, February 3

8:30	Coffee/tea/muffins

9:00-9:40	Knowledge Strategy Decision debrief Overnight Analysis, learning

THEME: Managing the Knowledge Structure & Process
OBJECTIVE: Knowledge Management Approach Provide insight and guidance to the development of a KM approach in a development organization by: i) identifying the key focus areas in an organization for a KM approach; ii) providing diagnostic aids to help self-assessment of readiness in each focus area; iii) providing guidance on the next stages of development that respond to the state of readiness.

9:40-10:00	Creating your Knowledge Acquisition and Sharing Strategy overview, 'need to know' maps and sharing approaches Presenter: Chris Smart (International Development Research Centre) Time: 15 min.; Q & A: 5 min.

10:00-10:40	Communities of Practice networks, sharing strategies Presenter: Steve Glovinsky (United Nations Development Programme) Title: Sub-Regional Resource Facilities and Communities of Practice download Presenter: Michael Litz (Benton Foundation) download Presenter: Adrian Poplawski (CIDA) Time: 20 min.; Q & A: 20 min.

10:40-11:10	Break

11:10-11:40	Strategies for Virtual Collaboration Presenter: Steve Song (Bellanet International Secretariat) download Time: 20 min.; Q & A: 10 min.

11:45-1:00	Lunch

1:00-1:10	Developing the Enabling Infrastructure for a KM Approach in Your Organization general approach, model


THEME: Building a Knowledge Culture & Momentum
OBJECTIVE: Organizational Learning Provide guidance and experience in how to foster an organizational culture that embraces, integrates and utilizes KM.

1:10-2:00	Maps, Models, and Metaphors: Leadership for a Knowledge Culture gaining leadership buy-in, creating the 'space' to share, and overcoming resistance, incentives, and rewards collaboration and consensus-building methods (with and without technology) based on 'virtual teams' Presenter: Barbara Weaver Smith (Smith Weaver Smith Inc.) Download Time: 40 min.; Q & A: 10 min.

2:05-2:50	Exercise

2:50-3:10	Break

3:10-3:15	Enabling Technology overview

3:15-4:20	The Role of Technology basic connectivity, content creation/ management, content analysis, enterprise search/retrieval, etc. Presenter: Alison Sestina (DMR Consulting Group Inc.) download Presenter: Hugh Graham (World Bank) Time: (50 min.); Q & A (15 min.)

4:20-5:00	Virtual Collaboration: Methods for Mission Presenter: Barbara Weaver Smith (Smith Weaver Smith Inc.) Download Time: 30 min.; Q & A: 10 min.

5:00-6:00	Exercise debrief, apply

6:00-6:30	Fostering KM networks in the international development community Presenter: David Balson (Bellanet International Secretariat) download

Evening	Reception

Friday, February 4

8:00	Coffee/tea/muffins

8:30-8:35	Knowledge Process Stewardship introduction, overview

8:35-9:20	Management framework, organizational structure, taxonomy, and quality control Presenter: Louis de Merode (Silver Creek Associates) download Time: 30 min; Q & A (15 min.)

9:20-10:15	Exercise debrief/apply

10:15-10:40	Break

10:40-10:45	People Skills and Development introduction, overview

10:45-11:25	Human Resource practices related to Knowledge Management HR methods & practices (skill identification, competency models, selection and promotion, etc.) Presenter: Jennifer Smith (The Governance Network) download Time: 30 min.; Q & A (10 min.)

11:25-12:00	Exercise key messages, guidelines for addressing this topic when developing KM in the organization

12:00-1:00	Lunch

1:00-1:35	People Skills and Development, cont. overview of 'learning and development' approaches for knowledge workers Presenter: Dawn Nicholson-O'Brien (Treasury Board Secretariat of Canada) download Time : 25 min.; Q & A (10 min.)

1:35-2:30	Exercise debrief, apply

THEME: Fostering Knowledge Management Networks
OBJECTIVE: Knowledge Networking Provide an opportunity for participating organizations to learn about collaborative approaches to the development of KM and to lay the groundwork for international networking and joint learning in the developmental community regarding KM.

2:30-3:30	Fostering KM Networks in the international development community - plenary exchange Moderator: David Balson (Bellanet International Secretariat)

3:30-3:40	Summary: reflections on the workshop observations on the session themes, highlights, progress, and path ahead

3:40-3:55	Next steps workshop report, follow-up

3:55-4:00	Wrap-up closing remarks